Privacy Policy

This Privacy Policy explains how [FurryFriends Travel] ("we," "us," or "our") collects, uses, discloses, and protects information about you when you visit our website or use our services related to animal health certificates and other travel documentation for traveling abroad.

Information We Collect

1. Personal  Information: When you use our services, we may collect personal information such as your name, email address, phone  number, and postal address. We collect this information when you voluntarily provide it to us or when it is necessary to provide our services to you.
2. Pet Information: In order to facilitate the issuance of  animal health certificates and other travel documentation, we may collect information about your pet(s), including but not limited to their species, breed, age, colour, health history and microchip details.
3. Transaction Information: We may collect information related to your transactions with us, including details about purchases you make or services you request.
4. Device and Usage Information: We automatically collect certain information about your device and how you interact with our website, such as browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

How We Use Your Information

1. Providing Services: We use the information we collect to provide our services to you, including issuing animal health certificates and other travel documentation for traveling abroad, communicating with you, and processing transactions.
2. Improving Our Services: We may use your information to improve our website, services, and customer experience, such as by analysing user trends and preferences.
3. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or the rights of others.

We have a legal responsibility to keep copies of AHCs and other travel documentation for a minimum of 3 years.

Information Sharing

We may share your information in the following circumstances:

1. Service Providers: We may share your information with  third-party service providers who help us operate our website or provide services to you, such as payment processors.
2. Legal Compliance: We may disclose your information if  required by law, subpoena, or other legal process, including regulatory authorities or if we believe that  such disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Choices

You have the following choices regarding your information:

1. Access and Correction: You may access and update certain personal information by contacting us directly
2. Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us directly.

Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website or by other means.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at info@furryfriendstravel.co.uk

Cookies Policy

This Cookies Policy explains how Furry Friends Travel ("we," "us," or "our") uses cookies and similar tracking technologies on our website related to animal health certificates and travel documentation for pets traveling abroad.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

How We Use Cookies

We use cookies for the following purposes:

1. Essential Cookies: These cookies are necessary for the operation of our website. They enable basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website may not function properly.

2. Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.

3. Functionality Cookies: These cookies are used to recognize you when you return to our website. They enable us to personalize our content for you, greet you by name, and remember your preferences (such as language or region).

4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Your Choices Regarding Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our website.

Third-Party Cookies

Some of the cookies used on our website may be set by third-party service providers. These cookies are used to provide us with analytics and other functionalities provided by these third parties.

Cookie Consent

By using our website, you consent to the use of cookies in accordance with this Cookies Policy. If you do not agree to the use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

Changes to this Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Cookies Policy, please contact us at info@furryfriendstravel.co.uk